Shipping policy

Shipping Policy – AHYA

At AHYA, we strive to deliver your orders as quickly and efficiently as possible, InshaAllah. Please allow 24 hours for your order to be packed before it is dispatched. Our business operates on weekdays; orders placed over the weekend will be processed on the next working day. We offer both local and international shipping at competitive rates, ensuring that your order reaches your doorstep with a 100% delivery guarantee—provided that the correct address is given at checkout.

Shipping & Delivery Timeframes

United Kingdom:
All UK orders are delivered using Royal Mail. The delivery timeframe is 2–3 working days from dispatch. EXPRESS delivery is available at checkout.

Europe:
We offer EU customs and tax-free shipping. Orders will be delivered within 5–7 working days from the dispatch date. You will not be charged local customs and tax fees when selecting this shipping option. PLEASE NOTE: AHYA provides tracking details.

International:
All international orders are delivered by UPS. Orders will be delivered within 5–7 working days from the dispatch date. You will not be charged local customs and tax fees when selecting this shipping option. PLEASE NOTE: AHYA provides tracking details.

To ensure a smooth delivery, please make sure someone is available at the provided address to accept the parcel. If no one is present, a delivery attempt notification will be left with instructions on how to rearrange delivery.

Important Information

  • Once your order has been dispatched, the postal service is responsible for its delivery. While we aim for timely arrivals, we cannot control postal delays due to unforeseen circumstances.

  • International deliveries may be subject to customs clearance delays, which are beyond our control. We advise leaving your contact number at checkout, as it may be required by customs in some countries.

  • Parcels will only be delivered to the specified address and will not be left with neighbors.

  • AHYA is not responsible for incorrect addresses provided by the buyer. Please double-check your shipping details before completing your order.

  • Once your order is shipped, you will receive a tracking number to monitor your parcel’s journey.

We appreciate your patience and understanding. If you have any concerns about your shipment, please contact our customer support team.